SAP Business ByDesign
Product Management
Technical Support
- Supported Customers and Partners of SAP’s integrated Cloud suite solution for SMBs – ‘Business ByDesign’, with
solution propositioning on escalated issues, before Go-Live
- Strong understanding of SaaS Cloud delivery and support, focusing on ByDesign CRM
- Worked closely with 100+ members of ByDesign - Engineering, Product Management, Localization, and both ByDesign
and C4C Support teams, for solutioning and speedy resolution of implementation issues pre and post Go-Live
- Supported SAP Partners and Customers with development of ByDesign solution extensions via Cloud Application Studio
- Prioritized and rolled-out requirements to Product Owners, for Takt-based development across quarterly releases
- Supported global Customers and Partners with rolling-in requirements for ByDesign CRM Idea Management Tool (ideas.sap.com/_saml/start/14?campaign_id=2D576A2C-FF7C-423F-92A0-B4AAFF99C35D#id=1C48275C)
- Supported Presales teams with Sales Fitment Analyses of ByDesign for Prospects
