Resume

Professional Account and Sales Manager with 7 years of Account Management experience with a focus on customer success and retention.

Jan 2022 - Present

Manage and increase customer accounts through building strategic partnerships and approaching opportunities through the customer lens
Collaborate with company and customers to resolve billing issues, implementation of services, and business impacting outages
Support 96 customer accounts by understanding needs of businesses and providing enterprise telecommunications solutions
Foster extensive relationships with existing and new customers within assigned customer module including C-Level Executives, decision makers, influencers and key users
Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
Ability to articulate client strategies, using industry knowledge to expand business opportunities
Develop in-depth understanding of customer needs and responsible for communicating common customer behaviors to related internal departments

Jan 2020 - Jan 2022

Promoted to Fiber Acquisitions team selling enterprise solutions to small to mid cap businesses and resulting in 160% of New Business Quota and 122% of Total Sales Quota in 2020, ranked #15 out of 200.
Developed and maintained professional relationships with clients to further growth and retention.
Maintained one of the lowest cancellations rating averaging less than 8%, and ranked #10 (out of 200) .
Completed training programs to develop understanding of technology demanded by industry (Cyber Security, Networking, SaaS, IaaS, PaaS)
Average 70% renewal and re-sign rate alongside an additional 25% in client upgrades or other product purchases.
Conducted on-boarding management for clients by collaborating with product management team to create tailored training sessions with key stakeholders
Conducted Quarterly Business Reviews for all clients, leading to a 70% renewal rate, a 25% client upsell.

Sep 2015 - Jan 2020

Promoted to Sales Executive Acquisition, supporting 16 retail stores with a key focus on enterprise solutions
Increase existing revenue and create new sales by delivering AT&T products, services, systems, and solutions to meet a wide variety of business customer needs
Achieved 124% above sales quota in 2016 ranked # 12 (out of 150), 115% in 2017 ranked 14 (out of 150), 130% in 2018 ranked 9 (out of 150), and 141% in 2019 ranked #16 (out of 150)
Conduct and implement training around current products, promotions, and services for retail stores to independently provide customers with a complete solution
Decreased churn within retail stores by 10% to an annual churn rate of 6%
Created outreach programs including portfolio presentations at professional networking events

Oct 2013 - Sep 2015

Promoted to Retail Store Manager. Managing, recruiting, setting objectives, coaching, and training sales representatives
Oversee the overall daily operations consisting of: inventory management, sales and budget forecast . Resulting in an increased audit score from 70% prior year of 2013 to 93% in 2014, 95% in 2015
Coach and develop employees to succeed in both personal and professional aspects.
Developed and conducted training regimes in collaboration with other managers to increase sales and decrease churn. Increased sales by 30% in Q1 of 2014, 60% year over year for 2014
4 Direct Reports promoted to management level

Apr 2010 - Oct 2013

Deliver an extraordinary customer experience by providing clear, concise, and in-depth explanations of available products and services matched to each individual client needs
Consistently achieved above sales quota ; 120% 2010, 118% 2011, 132% 2012
Customer experience surveys ranked top 5 within district at 92% satisfaction
Subject Matter Expert amongst peers on following products: Mobile Applications, Broadband, and Business Solutions

Monrovia

Christopher Huynh